When experiencing a problem with your Nikon instrument, your first course of action should be to contact your dealer. In many cases, working together with your dealer can solve the problem. If a hardware repair is required, your dealer may be able to handle that for you. In cases where you are not able to solve the problem and/or your dealer is not an authorized service center, please contact the TDS technical support department by phone at (541) 757-7254 or email at techsupport@tdsway.com to discuss the problem. Again, many problems can be resolved without significant downtime.

If hardware failure is determined to be the problem, please do the following:

• Bring or ship the instrument to any one of our authorized service centers (listing available on our Web site at www.tdsway.com/NikonRepair), or
• Call TDS Technical Support for a return merchandise authorization (RMA) number. You will then need to return your instrument to TDS. Shipping costs are your responsibility.
• Please include the RMA# on the outside of your box.
• On a note inside the box, also please include:
  • Company name
  • Contact person
  • Return shipping address
  • Email address
  • Telephone number
  • A brief description of difficulties experienced with the instrument
  • If the instrument is under warranty include a dated proof of purchase.
  • If the instrument is not under warranty include method of payment for service plus shipping and handling charges. TDS accepts payment by credit card, check, money order or COD. If you represent a net-30 TDS dealer or a government agency, include a hard copy of your purchase order, a "bill to" address and a "ship to" address. For international customers, we accept credit card, money orders and bank wire transfers.
• Send packages to:
  
  Attn: (include your RMA# here)
  

  Your RMA # MUST appear on the outside of the box.

  Customer Service
  Tripod Data Systems
  4100 SW Research Way
  Corvallis, OR 97333

Non-warranty repairs require your authorization. We will contact you with an estimate for approval. The service process includes inspection, test, service and re-test. This process generally takes 10 business days from the product's arrival at TDS.

You are responsible for shipping costs to TDS. Return shipping costs of non-warranty repairs are also your responsibility. For warranty repairs, TDS will include three-day shipping of the item from TDS back to you.