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Summary
This article discusses troubleshooting ActiveSync problems with Recons which are running the Windows CE .NET operating system.
More Information
General suggestions for both serial and USB connections:
- Confirm that the Recon is configured to communicate with the PC. Choose Start->Settings->Control Panel->PC Connection, and confirm that "Enable direct connections to the desktop computer" is checked.
- If you are running personal firewall software on the PC, try disabling it. ActiveSync needs certain TCP/IP ports to be open.
- Try soft resetting Recon and rebooting the PC. To soft reset Recon, choose Start->Programs->Utilities->Reset->Soft Reset.
- If you have more than one Recon, PC and/or cable, testing different combinations of equipment can help isolate the cause of the problem.
If you are attempting to establish a USB connection:
- Do not connect Recon to your USB port until after you install ActiveSync and the Get Connected wizard prompts you to do so. If you prematurely connect Recon to your PC, your USB drivers may get into a confused state and ActiveSync will not connect. If you suspect that something like this has happened, then uninstall ActiveSync, reboot your PC, and reinstall ActiveSync.
- Confirm that the cable is securely connected at both ends. If Recon is connected to USB via a hub, try connecting Recon directly to the PC.
- Open the Device Manager on the PC and confirm that USB is present, enabled (no red X on its icon), and is not experiencing resource conflicts (no exclamation point on its icon).
- Confirm that ActiveSync on the PC is configured to allow USB connections. (This suggestion does not apply to first time ActiveSync connections.)
If you are attempting to establish a serial connection:
- Confirm that you are using the proper serial cable. TDS sells a null modem cable which supports ActiveSync connections. Many other serial cables, including standard 9 pin transfer cables, will not work.
- Confirm that the cable is firmly connected to both Recon and your PC. If you have any switches or adapters in the path between your PC serial port and Recon, try removing them.
- Open the Device Manager on the PC and confirm that the com port is present, enabled (no red X on its icon), and is not experiencing resource conflicts (no exclamation point on its icon).
- Confirm that ActiveSync on the PC is configured to allow serial connections and that it is monitoring the correct com port. (This suggestion does not apply to first time ActiveSync connections.)
If you are connected but cannot view files on Recon from your PC:
- Typically, this problem is caused by stale Explorer windows which were not closed after a previous ActiveSync connection. Try closing all open Explorer windows.
Additional information can be found at these links on the Microsoft site:
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